Front Office Manager (FOM) (Shanghai)

Our client, a Luxury Hotel in Shanghai is currently looking for FOM for their hotel.
This role will report to: Director of Rooms (DOR)

Job Requirements:

• Nationality: Native English speaker or Caucasian.

• Experience: Previous experience in a Front Office Manager role in a luxury hotel.

  
  

Skills:

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proficient in managing front office operations, including guest services, check-ins/check-outs, and room assignments.

• Ability to handle high-pressure situations and resolve guest complaints efficiently.
  

• Technical Skills: Proficiency in hotel management software. Note that the hotel is currently experiencing technical issues with their systems, so problem-solving skills and technical acumen are important.

Language Skills: 

• Fluency in English; knowledge of additional languages is a plus.

Responsibilities:

• Oversee all front office operations, ensuring high standards of service and guest satisfaction.    

• Lead and motivate the front office team, providing training and development opportunities.

• Collaborate with other departments to ensure seamless operations and exceptional guest experiences.

• Manage room inventory and coordinate with housekeeping for room readiness.

• Handle guest complaints and resolve issues promptly and effectively.

• Monitor and maintain front office budgets and financial performance.
  

• Ensure compliance with hotel policies, procedures, and standards.

Interested candidates, please send me your updated CV to: melody.li@selective.com.hk And quote job reference number:ML2024072