Customer Service Manager-F&B Background (Shanghai)

Source: | Author:佚名 | Published time: 2024-07-25 | 16 Views | Share:

We are seeking an experienced Customer Service Manager to oversee the daily operations of customer service teams in office buildings, malls, and front desks. The ideal candidate will have a strong background in managing high-end properties or 5-star hotels, with over 10 years of relevant experience and excellent communication skills in both English and Mandarin.

Key Responsibilities:

  • Manage the daily operations of customer service teams across office buildings, malls, and front desks.

  • Assist the company management in executing strategies, standardizing and enhancing customer service standards, and ensuring effective implementation by the customer service team.

  • Arrange and optimize team roles, improve overall service awareness through effective process regulations.

  • Prepare and review various tenant management documents, conduct and manage customer satisfaction surveys.

  • Maintain and manage customer relationships, establishing a good customer service image.

  • Handle daily customer complaints, summarize and organize customer issues, and create feasible reports to regularly feedback to relevant departments.


Qualifications:

  • Over 10 years of relevant work experience, with over 5 years in team leadership and management.

  • Experience in F&B or customer service management within 5-star hotels or high-end properties is preferred.

  • Fluent in English and Mandarin.

  • Excellent appearance and demeanor, with a strong service awareness.

  • Bachelor's degree or above.

Interested candidates, please send me your updated CV to: melody.li@selective.com.hk And quote job reference number: ML20210319