Executive Housekeeper(Shanghai)

We are seeking a high-caliber Executive Housekeeper to lead the housekeeping operations at a prestigious resort hotel in Shanghai. 

The ideal candidate should have a strong background in luxury hospitality, experience with opening hotels, and the ability to establish SOPs and operational frameworks from the ground up.

Key Responsibilities:

• Oversee housekeeping, linen/laundry, lost & found, and public areas, ensuring top-tier cleanliness and guest experience.

• Develop and implement housekeeping SOPs and policies, optimizing efficiency and service standards.
  Lead and manage a team of 160 full-time staff, fostering a high-performance culture.

• Handle unique operational challenges, including managing cleaning schedules in a family-oriented hotel with extended room turnaround times.

• Ensure strict quality control in a fully in-house housekeeping model (not outsourced).

• Manage vendor relationships, budgeting, and cost control to align with financial targets.

• Collaborate closely with internal departments to maintain a seamless guest experience.

Key Requirements:

• 5-star luxury hotel experience, preferably from renowned brands

• Hotel opening experience is highly preferred, with expertise in setting up housekeeping operations.

• Strong leadership and team management skills, with the ability to optimize labor and workflow efficiency.

• Hands-on problem solver who can adapt to complex operational environments.

• Fluent in Mandarin and English.

Position Details:

• Reporting to: GM

• Team Size: 160 full-time staff

• Hotel Size: 400 rooms+

This is an exciting opportunity to shape and elevate the housekeeping operations of a prestigious, family-oriented luxury hotel. If you have a passion for excellence and the ability to drive high standards in a complex operational environment, we welcome your application. Interested candidates, please send me your updated CV to: melody.li@selective.com.hk And quote job reference number: ML20250213