Client Relations Manager (Shanghai)

An exciting opportunity exists to join a prestigious luxury brand in Shanghai. This position is responsible for developing and maintaining relationships with ultra-high-net-worth individuals (UHNWI) and driving membership acquisition for an exclusive private membership club. The role focuses on attracting, converting, and retaining members while ensuring a superior service experience, meeting membership and sales targets.

Client Relationship & Sales:

• Build and maintain relationships with UHNWI in the CRM database, focusing on acquiring and retaining new members.

• Establish connections through networking and outreach, contributing to membership and revenue goals.

• Collaborate with the team to create personalized client journeys and engage potential members.

Event Engagement & Lead Generation:

• Represent the brand at VIP events, using strong networking skills to generate new leads.

Service Excellence & Member Retention:

• Maintain detailed member profiles, ensuring members’ needs are met with personalized service.

• Work with the lifestyle concierge team to fulfill member requests and ensure satisfaction.

Promote F&B and Other Services:

• Encourage members to visit the private membership club and increase spending on Food & Beverage (F&B) offerings and other premium services.

• Collaborate with the F&B and Retail teams to provide tailored product recommendations.

Sales & Financial Performance:

• Achieve membership acquisition and retention goals while supporting sales for products and services within the membership club.

  
  

Languages:

• Fluent in Mandarin and English; Cantonese or French is a plus.

Location: Shanghai

• Work Schedule: 40 hours per week, including weekend shifts.

If you have a background in luxury services and a passion for client relationships, apply now to join a renowned luxury brand in Shanghai.

Interested candidates, please send me your updated CV to: melody.li@selective.com.hk And quote job reference number: ML20250228